Right of withdrawal for made to measure products

1. Which products does this cover?

All paid products on Gordijnen.com are made to measure, including the gliders you order with them. The dimensions and chosen finish are fixed for your order.

You therefore cannot return these products because you have changed your mind. This applies to all products in your paid order.

2. Statutory exception

The exception for made to measure products is set out in Article 6:230p, part f, under 1 of the Dutch Civil Code (Burgerlijk Wetboek). This provision concerns products that are manufactured to the consumer’s specifications or are clearly personalised.

We inform you about this before you order, because you need to know that the usual cooling-off period does not apply.

3. Changing your order after ordering

Do you notice after ordering that a measurement, colour or other choice is not right? Please contact us immediately.

If production can still be adjusted, we will see what is practically possible. This is a service and not a statutory right of withdrawal. If materials have already been ordered or production has started, changes may no longer be possible or may involve costs.

4. Cancelling made to measure products

The fact that production is not yet visible at your home does not mean there is automatically a statutory right to cancel. The exception applies to the made to measure contract itself.

So if there is an error in your order, contact us as soon as possible; the sooner you call or email, the greater the chance that we can still adjust something.

5. Delivered incorrect, damaged or defective

Has the product been made incorrectly, arrived damaged or does it not meet what you could reasonably expect? Then this is not a matter of withdrawal during a cooling-off period.

Send your order number and clear photos. We will then assess which guarantee or service solution is needed.

6. Remove any doubts first with free samples

Because a made to measure order does not fall under the usual cooling-off period, we recommend looking at free fabric samples first if you are unsure. That way you can judge colour, texture and transparency in your own daylight.

7. Question about your order

Unsure, or would you like an order checked quickly? Email info@gordijnen.com or call +31 85 273 63 78. If you have already ordered, always include your order number.