Shipping and Delivery

1. Production time: maximum 8 working days

We aim to produce wave curtains ordered online in the normal way within a maximum of 8 working days. This is the production time; delivery follows afterwards.

Do you need the curtains before a particular date, for example because of a move or a handover of a new home? Please contact us before ordering. We can then tell you whether that schedule, including transport, is feasible.

2. Free fabric samples by letterbox post

Free fabric samples are sent by post in a letterbox box. A sample request is normally dispatched the same day or within 24 hours.

After dispatch, we depend on the postal service for the delivery day. The 24 hours therefore refers to sending the letterbox box, not to delivery within 24 hours.

3. Curtains transported hanging

The finished wave curtains are transported hanging by a specialised carrier. That way we do not have to fold the curtains up small and put them in a parcel box.

After receipt, textiles may need some time to hang out fully. Small creases that arise during transport are not the same as a production fault.

4. Delivery days per postcode area

In the Netherlands and Belgium, the carrier delivers in each postcode area two days a week. Which two days these are differs per region.

Would you like to know in advance on which days deliveries are made in your region? Email or call us with your postcode and we will look it up for you.

These delivery days only indicate the days on which the carrier operates in your region. The actual delivery naturally only follows after your curtains have been produced, checked and handed over to the carrier.

5. Delivery address and handover

The carrier delivers the curtains to the address in the Netherlands, Belgium, Germany or France that you provide with your order. So check your name, house number, postcode and telephone number carefully before you complete your order.

As soon as your order is on its way, the carrier can give more information about the delivery time via the personal tracking information.

6. Delay or a special date

A production time on the website is an expectation and not a fixed delivery date, unless we have agreed that date with you in writing.

If there is a clear delay, we will contact you and discuss the next step.

7. Check your order on receipt

• Check that the packaging and the curtain show no obvious transport damage.
• Check that the number of panels is correct.
• Keep the order details until you have checked everything.
• If you see something that is not right, take an overview photo and a close-up photo.

8. Damage or something missing

Report transport damage or a missing part as soon as possible. Give your order number and send clear photos.

If the problem arose during production or transport, we treat it as a service or guarantee case and not as a normal return.

9. Question about a delivery

Email info@gordijnen.com or call +31 85 273 63 78. For an existing order, always include your order number.