Terms and Conditions

1. Definitions

By Gordijnen.com we mean the supplier of made to measure wave curtains via gordijnen.com, a trade name and part of BlindDesign. By ‘you’ or ‘consumer’ we mean a private customer who is not acting for the purposes of a business or profession.

A made to measure product is a product that is made or adapted specially for your order. At Gordijnen.com, this concerns curtains that are made based on, among other things, your measurements, fabric, colour, choice of wave and number of panels.

2. Who is Gordijnen.com?

Gordijnen.com is a trade name and part of BlindDesign · Chamber of Commerce (KvK) 55740014 · VAT ID NL002150272B95.

Email: info@gordijnen.com · telephone: +31 85 273 63 78. Registered address: Noorderhoofd 95, 3846 JV Harderwijk. This is not a showroom or visiting address.

3. When do these terms apply?

These terms and conditions apply to offers, online orders, quotations and contracts between Gordijnen.com and consumers.

You can read and save the terms and conditions on the website before the contract is concluded. On request, we will also send them to you by email.

4. Offer, product information and quotation

We try to describe fabrics, colours, sizes, prices, options and delivery times as clearly as possible. An obvious error or mistake is not binding on Gordijnen.com.

A screen may display colour differently from the actual fabric. That is why you can request free samples and look at the fabric at home by your own window before you order.

5. Order and contract

The contract is concluded when you place the order and meet the payment conditions. You will receive a confirmation at the email address you provided.

Check the measurements and choices before you order. Think of fabric, colour, drop, width, 6 or 8 cm wave and the number of curtain panels. Once production has started, changes can sometimes no longer be made, or only at additional cost.

6. Made to measure and right of withdrawal

All paid products from Gordijnen.com are made to measure, including any gliders ordered with them. They are made to your specifications.

For such made to measure products, the statutory exception to the right of withdrawal applies. You therefore cannot return a made to measure order within 14 days simply because you have changed your mind.

If something has been made incorrectly, is delivered damaged or the product does not meet what you could reasonably expect, your statutory rights continue to apply in full.

7. Prices and payment

Prices on the website and in quotations for consumers include VAT. Any additional costs are shown before the contract is concluded.

You pay using one of the payment methods shown at checkout.

8. Measurements, measuring and small size differences

If you enter the measurements yourself, those measurements are the basis for production. So always check the measuring instructions for wave curtains.

Textiles are not a rigid material. Fabric properties and making up can cause small differences in size. As a guideline, we allow a maximum of approximately 5 mm in width and 10 mm in drop. This does not affect your statutory rights in the case of a product that genuinely does not conform to the contract.

9. Fabric, colour and textiles

Curtain fabric is a textile. Texture, grain and the way light passes through the fabric may vary slightly per colour and per production batch. Daylight and lighting also have a strong influence on how a colour looks at home.

A free sample is intended for assessing colour and texture in advance. A sample does not show the full wave formation of a large curtain.

10. Production, delivery and risk

We aim to produce normal online made to measure orders within a maximum of 8 working days. This is the production time; delivery follows afterwards and depends on transport.

We deliver in the Netherlands, Belgium, Germany and France. Delivery takes place at the address you provide with your order. The risk of damage or loss lies with Gordijnen.com until the order has been delivered to you or to a recipient designated by you.

If an order is clearly delayed or cannot be carried out as agreed, we will contact you.

11. Quality and guarantee

A delivered product must meet what you may reasonably expect on the basis of the contract. In the Netherlands, your statutory guarantee has no fixed standard period.

In addition, we give a two-year commercial guarantee on our made to measure wave curtains and fabric under normal and careful use. This additional guarantee does not limit your statutory rights.

12. Inspection on delivery and damage

Check the delivery after receipt. If you see transport damage or something is missing, please contact us as soon as possible.

If there is a problem, please send an overview photo, a clear close-up photo and your order number. This helps us assess the situation more quickly.

13. Complaints

If you have a complaint, email info@gordijnen.com or call +31 85 273 63 78. Please include your order number and add photos if they make the problem clearer.

We first look at exactly what is going on and which solution is appropriate. If investigation takes more time, we will let you know when you can expect a substantive response.

14. Personal data

When you contact us, request samples, place an order or make a service request, we process personal data. The privacy statement explains which data we use, why and how long we keep it.

15. Applicable law and changes

Contracts with Gordijnen.com are governed by Dutch law, insofar as mandatory consumer rules do not provide otherwise.

We may amend these terms and conditions if legislation, services or working methods change. For an existing order, the version that applied to that order remains the basis.